Attendee Hub - Virtual Platform FAQs


CampusEnergy2023 is 4 days of education, exhibits and exchange of ideas for everyone in the district energy industry.
CampusEnergy2023 is finally here. We are honored to be hosting our biggest Campus event ever with more than 1100 attendees, over 200 speakers and 130 business partner exhibitors! Whether joining us in person or virtually, CampusEnergy2023 is bound to be an unforgettable event.  

Over the past few years this industry has faced unprecedented challenges and met them head on. The conversations we will have at CampusEnergy2023 - both onsite and virtually - will shape the future of district energy. We feel confident that this year's virtual conference will still deliver the content, access to new technologies and opportunities to connect that you've come to expect from IDEA. 
Should you need assistance or have questions about the conference, please contact us via email at

And don't forget - if you miss a session, everything will be archived for 90 days after the event closes. That means you can 'binge' sessions for the next three months!

How Virtual Attendees Access Sessions

At previous IDEA events, you left your hotel room, followed the signage from the hotel lobby to registration, and IDEA directed you to where the meeting rooms are. If you are attending CampusEnergy2023 virtually, getting around will be a lot easier, with decidedly less wear and tear on your feet.

To gain access, you simply need to visit the CampusEnergy2023 Attendee Hub. You can get there by clicking the link below.

Login To Live Event


Once you click the link, you will be sent to a single-page login screen. There you will provide:

 - First name
 - Last name
 - The email you registered with

After doing so, hit the next button. The screen will refresh to an "Almost Done" page, with a box to enter in a numeric verification code. This personalized code will be sent to the email your registered with and/or cellphone with a code to authenticate your registration. Once you receive the code, enter it, hit enter and you're in!

If you do not receive this code, contact us at We highly recommend you login PRIOR to the event to test your login capabilities.

Please note: You may be asked to login daily, depending on how active you are within the hub (your access expires after 24 hours if you have not been active in the site). To regain access, you will simply need to follow the login instructions again.

The Conference Website

When you login, you will see a screen that will look like the one you see below.

You will notice that there are menu tabs at the top left of the screen. These links and the information on the home page are all you need to get you where you need to go. The menu tabs are explained below:
Home - gets you back to the home page screen shown above with quick links to featured sessions, featured sponsors and more.
All Sessions - a list of the entire program, broken up by day. You can view the schedule and click the "Add" button to the right of any session you plan on attending (which will be added to the My Schedule button on the right (an icon that looks like a calendar).

Attendees - Includes a list of all attendees, allowing you to send them a message through the platform. Also includes a link to the CampusEnergy2023 Raffle Game that gives you points for interacting with the platform, and the chance to be entered into a raffle to win great prizes!

Expo -  a searchable list of the exhibitors that have a booth in this year's Virtual Exhibit Hall along with a list of event sponsors. Once the conference is live, you will be able to meet virtually with exhibitors who have virtual booth staff. 

More - includes additional information you might need for the event, including

- FAQs
- Campus Safety Protocols
- Registration Hours
- Exhibit Hall Hours
- Connecting with YPG and DEWI groups
- Membership and more.

My Schedule - If you've added any sessions to your schedule from the 'All Sessions' page, they will all show up in the My Schedule section (on the top right, icon that looks like a calendar).

PLEASE NOTE: We highly recommend using Google Chrome as your browser to access the Attendee Hub. It is also highly recommended to use a desktop/laptop computer to access the Attendee Hub to maximize your enjoyment of the event.

What a Session Will Look Like

As an attendee you will be viewing the presentations in the CampusEnergy2023 Attendee Hub, a virtual conference platform similar to viewing a Zoom webinar. When you click on the title of a session you want to attend, your screen will look like the image you see below.

Five minutes before a session goes live, a red "Join Session" button will appear in the photo of the Gaylord Resort. Click that button and once the session begins, you will see a video screen with the presenter(s) and their slides, a PDF of their presentation and a Session Chat feature, which allows you to chat with other participants in the session. 
If you have questions for the presenters, please reach out to them directly as Q&A will not be available live (as the presenter will be on site).
Please note that when you are watching a session, the presenters cannot see you and you cannot interact with them like you do in a traditional Zoom call. 

Q&A and Session Chat

As mentioned previously, most sessions will NOT have the ability to submit questions through the platform. If Q&A is available, a window will appear on the right side of the screen. If you have a specific question for the presenter, please reach out to them directly using the attendee messaging feature.

Session Chat will be available for most sessions. This allows you to communicate with other attendees in the session. The Session Chat box is located within the page for the individual session, on the right of the screen. When you click it, it will expand into a small box on the screen, where you can chat informally with other attendees in the session. Please do not submit questions in this box as the presenter will not see them.

Virtual Exhibit Hall

In the IDEA Virtual Exhibit Hall, you can visit company booths, download collateral or meet virtually with certain exhibitors. 

There are dedicated times within the program for you to interact directly with business partners, but the hall is always open for you to browse their booth content, submit a request for information by clicking the 'contact us' button or set-up a call with them at a later date. Post-event, the exhibit hall will remain open for 90 days after the meeting has closed.

Each booth includes the following:
  • Key contact information and booth description
  • Exhibitor content - PDF and company links
  • "Contact us" button - to request more information (type in your request and the exhibitor will respond back to you)
  • "Meet Now" button - hop into a live meeting during dedicated exhibit times (shown on the schedule) or throughout the event. If you click this button and booth staff are not there, we recommend using the 'contact us' option to set up a personalized appointment.

Make Connections Through the Community Tab

Making connections is a big part of every IDEA conference. While you won't be with us in-person, you can connect with attendees in the Community section of Attendee Hub. 

There you will see a list of CampusEnergy2023 attendees. Find who you are looking for by scrolling and click on the name of the person you want to reach out to. There, you have the option to send them a message through the platform.

We also have an attendee list in the FAQ section if you would like to reach out via email.



CEUs can be earned during and after the actual conference dates.

So if you miss a session, you can go back and watch it later.

CEUs will be tabulated and submitted for CEU certificates at the end of the 90 days.