Empower's Customer Service Transactions on Smart Channels Witness 17 Percent Increase in 2018

By District Energy posted 02-12-2019 12:26

  

Press Release, Albawaba Business

Summary

Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, has announced that 90% of its customer transactions were made through smart channels. Empower offers multiple electronic options to ease the payment services for more than 100,000 customers, through its website, and through the e-services provided by its partners in this initiative, from banks and financial organisations. This supports Empower’s efforts to implement the Dubai Paperless Strategy, launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transfer all related government transactions to digital platforms by 2021. It also supports the objectives of Smart Dubai to make Dubai the smartest and happiest city in the world.

The transformation to smart channels has resulted in a good increase in Empower’s customer transactions. The e-transactions facility of Empower has seen a high demand from its customers, as it provides solutions to complete several transactions, including bill payment, accessing past invoices, registering in Empower’s services, registering and tracking requests, viewing consumption rates online, among others. The company has recorded a total of 614,000 transactions in 2018, showing a 17% increase.

The company reported an increase in registrations and payment transactions through its smart channels, with a total of 382,000 transactions using these channels. 52,000 customers registered and paid through mPay, Emirates NBD cash deposit machines, and Al Ansari Exchange branches. Empower responded to about 68,000 calls, 33,000 emails, and 1,260 online requests.

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