Attendee Hub - Virtual Platform FAQs


IDEA2023 is 3 days of education, exhibits and exchange of ideas for everyone in the district energy industry. This page reviews how to use Attendee Hub to view virtual content.
This page provides instructions on how to access Attendee Hub, the virtual platform we use for our virtual attendees to view content AND for in-person attendees to access the recordings of sessions they may have missed post-conference. 

And don't forget - if you miss a session - whether you are a virtual attendee or in-person, everything from the main program will be archived for 90 days after the event closes. That means you can 'binge' sessions for the next three months!
Should you need assistance or have questions about the conference, please contact us via email at

Over the past few years, this industry has faced unprecedented challenges and met them head on. The conversations we will have at IDEA2023 - both onsite and virtually - will shape the future of district energy, building connections that will support industry growth for years to come. 

How To Access The Virtual Conference Website

Logging In to Attendee Hub

If you are attending IDEA2023 virtually -  or attended in-person and want to access session archives - you will need to familiarize yourself with Attendee Hub. Attendee Hub is the web-based virtual platform where you can view sessions and visit the IDEA2023 Virtual Exhibit Hall. A reminder, if you are attending IDEA2023 in person, you will use Attendee Hub to view the sessions you missed after the event is over.

To gain access to Attendee Hub, click the link below.

Log In To Attendee Hub


Once you click the link, you will be sent to a single-page login screen. There you will provide:

 - First name
 - Last name
 - The email you registered with

After doing so, hit the next button. The screen will refresh to an "Almost Done" page, with a box to enter in a numeric verification code. This personalized code will be sent to the email your registered with and/or cellphone with a code to authenticate your registration. Once you receive the code, enter it, hit enter and you're in!

If you do not receive this code, contact us at We highly recommend you login PRIOR to the event to test your login capabilities and familiarize yourself with the platform.

Please note: You may be prompted to log in daily, depending on how active you are within the hub (your access expires after 24 hours if you have not been active in the site). To regain access, you will simply need to follow the login instructions again.

Attendee Hub - The Virtual Conference Website

As mentioned, the IDEA Attendee Hub is used by those attending virtually to view sessions and for in-person attendees to view recordings of the sessions they missed after the event.

When you login, you will see a screen that will look like the one you see below.

You will notice that there are menu tabs at the top of the screen. These links and the information on the home page are all you need to get you where you need to go. The menu tabs are explained below:

Home - gets you back to the home page screen shown above with quick links to featured sessions, featured sponsors and more.

Schedule - a list of the entire program, broken up by day. You can view the schedule and click the "Add" button to the right of any session you plan on attending, which will be added to the My Schedule button on the right (an icon that looks like a calendar). Also includes a list of speakers.

Community - Includes a list of all attendees, allowing you to send them a message through the platform. 

Expo -  a searchable list of the exhibitors that have a booth in this year's Virtual Exhibit Hall along with a list of event sponsors. Once the conference is live, you will be able to meet virtually with exhibitors who have virtual booth staff. 

More - includes additional information you might need for the event, including

- FAQs
- PDF of Attendee List
- Registration Hours
- Exhibit Hall Hours
- Connecting with YPG and DEWI groups
- Membership and more.

On the far right, you will see a calendar icon, also known as the My Schedule tab. It will include any sessions that you have saved in your agenda that you want to attend. Next to it, is a notification icon (in case announcements are made) and a message bubble to send a message to an attendee.

PLEASE NOTE: We highly recommend using Google Chrome as your browser to access the Attendee Hub. ALSO - participating in Virtual Happy Hours will require you to also have Zoom configured on your computer (which most of us do these days). It is also highly recommended to use a desktop/laptop computer to access the Attendee Hub to maximize your enjoyment of the event.

What a Session Will Look Like

As an attendee you will be viewing the presentations in the IDEA2023 Attendee Hub, a virtual conference platform similar to viewing a Zoom webinar. When you click on the title of a session you want to attend, your screen will look like the image you see below.

Five minutes before a session goes live, a red "Join Session" button will appear in the photo of the Chicago skyline. Click that button and once the session begins, you will see a video screen with the presenter(s) and their slides, and a PDF of their presentation.

You cannot question presenters live on the app, but you can email them post-session and they will reach out to you as soon as possible.. 

Please note that when you are watching a session, the presenters cannot see you and you cannot interact with them like you do in a traditional Zoom call.

Virtual Exhibit Hall

In the IDEA Virtual Exhibit Hall, you can visit company booths, download collateral or meet virtually with certain exhibitors. 

There are dedicated times within the program for you to interact directly with business partners, but the hall is always open for you to browse their booth content, submit a request for information by clicking the 'contact us' button or set up a call with them at a later date. Post-event, the exhibit hall will remain open for 90 days after the meeting has closed.

Each booth includes the following:
  • Key contact information and booth description
  • Exhibitor content - PDF and company links
  • "Contact us" button - to request more information (type in your request and the exhibitor will respond back to you) 

Make Connections Through the Community Tab

Making connections is a big part of every IDEA conference. While you won't be with us in-person, you can connect with attendees in the Community section of Attendee Hub. 

There you will see a list of IDEA2023 attendees. Find who you are looking for by scrolling and click on the name of the person you want to reach out to. There, you have the option to send them a message through the platform.

We also have an attendee list in the FAQ section if you would like to reach out via email.


CEUs can be earned during and after the actual conference dates.

So if you miss a session, you can go back and watch it later.

CEUs will be tabulated and submitted for CEU certificates at the end of the 90 days.