Public Content Library

Summary

Customer Lifecycle
- Sales Prospect (District Energy Benefits)
- New Customer (On-Boarding)
- Maturing Customer (Relationship Management/added value services)
- Aging Customer (Renewal)
- District Energy Benefits
- Budget Predictability
- Capital Avoidance
- Risk Mitigation
- Increased reliability and performance
- New Building design
- Clean roofs, additional space
- On Boarding
- Customer hotline
- Key contacts
- Plant tour/ system overview
- Supplier/customer operations expectations
- Control panel/ set point
- key contractual items
- Relationship Management
- Out of Sight, out of mind
- long term relationships
- Account Reviews
- CRM system
- Celebrate anniversaries
- Added value services (building management, mechanical services, energy efficiency measures)
- Technical/engineering assistance
- Supplemental labor (extended staff)
- Renewal
- Review District Energy Benefits
- Blend/extend agreement in advance of expiration
- Extension terms in agreement
- Customer/building changes providing opportunities to extend agreement

Speaker

Jim Lodge, Clearway Energy