Customer Lifecycle - Sales Prospect (District Energy Benefits) - New Customer (On-Boarding) - Maturing Customer (Relationship Management/added value services) - Aging Customer (Renewal) - District Energy Benefits - Budget Predictability - Capital Avoidance - Risk Mitigation - Increased reliability and performance - New Building design - Clean roofs, additional space - On Boarding - Customer hotline - Key contacts - Plant tour/ system overview- Supplier/customer operations expectations - Control panel/ set point - key contractual items - Relationship Management - Out of Sight, out of mind - long term relationships - Account Reviews - CRM system - Celebrate anniversaries - Added value services (building management, mechanical services, energy efficiency measures) - Technical/engineering assistance - Supplemental labor (extended staff) - Renewal - Review District Energy Benefits - Blend/extend agreement in advance of expiration - Extension terms in agreement - Customer/building changes providing opportunities to extend agreement
Jim Lodge, Clearway Energy